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Upholstery Cleaning FAQ

What cleaning method do you use?  

Cleaning is done by technician certified or supervised by an IICRC certified technician, using truck-mounted hot-water extraction, commonly referred to as "Steam Cleaning".  This is the only method recommended by Shaw Industries, the world's largest carpet manufacturer.

   Hot water extraction is a combination of hot water, high pressure, and a powerful vacuum to remove dirt & harmful pollutants from your carpet.  High pressure shoots cleaning solutions to the base of your carpet fibers to loosen soils & pollutants.  The hot water rinses out dirt, grease, grime, pollens, and environmental pollutants from your carpet.

   This rinsing step is very important.  You would never shower, put shampoo in your hair, and then just let it dry!  The shampoo needs to be rinsed out, and the cleaning solutions in your carpet need to be rinsed out or you'll be left with residue that attracts dirt like a magnet.  Rinsing with hot water (and not all carpet cleaners have equipment that can get this hot) sanitizes your carpet by killing dust mites and bacteria.

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How long will it take my upholstery to dry? 

Your upholstery will take longer to dry than carpet do.  In addition, your cushions and pillows will need to be propped up for drying for airflow to reach each side.  Typical dry time is about 8 hours, depending on humidity, temperature, and air circulation in your home.  Using a fan and exchanging wet air with dry ear will speed the drying process.  We do not recommend that you use your upholstery until it is completely dry.

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Will my pet accidents be completely removed?

I hate to use the answer, "it depends"; but it does!  Depending on your type of upholstery, color, and how deeply the spot has penetrated will determine the success of removing it for you.  Cleaning will take care of the outside cover that you see, but can't penetrate very far into the cushion.  Enzyme treatment can penetrate the cushion to digest biological matter, or an encapsulation may be used to surround the odor source and prevent you from smelling it for a period of time.  Cat smell, of course, is the most difficult to deal with.

My child had an accident on our sofa, what can you do?

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